At Matsimela Ladies Clinics, we aim to ensure customer satisfaction. Please review our returns and refunds policy:
- Subscriptions & Services:
- All membership fees and payments for services are non-refundable once payment is made.
- Physical Products (Coming Soon):
- Items may be returned within 30 days of purchase for a refund or exchange, provided they are unused and in their original packaging.
- Return shipping costs are the responsibility of the customer unless the item is defective.
- Refund Process:
- Refunds will be processed within 7-10 business days after receiving the returned item.
- Refunds will be credited to the original payment method.
- Non-Refundable Items:
- Personalized or custom products are non-refundable.
For assistance with returns or refunds, please contact us at info@matsimelaladiesclinics.co.za